How It Works - Guests

HolaBoat is a boat sharing platform that connects sea lovers and boat owners willing to share onboard experiences. Are you a sea enthusiast? Choose the way you want to spend your day, pick a location, find your boat and click for info. Whether you are experienced or new to boating, you will live a unique experience and meet new friends.
Boating becomes easy, fun and accessible to everyone!

Boat rental is expensive and it requires a long term planning... so, whether you have boating skills or you are simply a sea enthusiast, you can try our boat sharing experiences: live the sea with local people, make new friends, choose the captain and the activity.
Boat tours, fishing trips and much more… we will make your day unforgettable!

Imagine having your own boat for a day...
Choose your floating b&b just a few steps from sights and shops. You can visit the city and go back to the dock for a night overlooking the sea. Enjoy the seafaring life in a cozy accommodation and let the water lull you to sleep.

If you are bored of ordinary hotel rooms, choose HolaBoat and make your stay different!

Faq - Guests

- What is HolaBoat?

HolaBoat is a boat sharing platform that connects lovers of the sea and boat owners. If you are looking for a new way to experience the sea, choose from activity proposals and meet the owners to share on board experiences.
You'll find your floating b&b moored at the dock, or choose from several sailing experiences: from a trip on a sailing boat, a fishing trip, an aperitif offshore and much more...
If you see a listing you're interested in, you can contact the Host through our messaging system.
Easy and social, with HolaBoat boating is accessible to everyone.

To begin

- How do I create an account?

If you do not already have a HolaBoat account, register now.
You can use your email address, Facebook or Google account. Registration and creating an account is completely free.
After registering, be sure to complete your profile before making a reservation.

- How can I edit my profile?

You can change the information at any time in your profile, such as photos, email address or password.
Once logged on, go to the icon at the top right and click on your profile settings.
Remember to save your changes.

- Where and when my contacts are displayed?

Your contacts are stored on your profile, but are not visible to other Users.
With the online booking system, Guests and Hosts receive their contacts via email once the reservation has been confirmed by payment. It is therefore not possible to enter phone numbers or email addresses directly into the listing as they would in any case be encrypted.

Account and profile

- Do I have to pay to use HolaBoat?

Registration is free with HolaBoat.
For every purchase HolaBoat charges you a 5% fee on the price of the listing (including VAT, if applicable), for the use of the platform and related services.

- How can I book an experience?

Once you find a listing you're interested in, you can contact the owner via the "contact host" button and start a chat to find out more about the activities on board or book directly via the button "book." When making your purchase you will be asked for the data required for payment.

- When is my booking confirmed?

After entering your information for booking and payment, you will receive a confirmation email with all the details.
Feel free to contact the Host for more information.

- How can I make a change to a booking?

If you want to change the date of an activity that you have booked, we suggest you first contact the owner of the boat to agree on a new date.
If you want to add one or more participants to the activity, contact the Host to ask about availability and making a new reservation for extra people.

- How can I cancel a reservation?

If you're going to cancel a reservation, you must send a request by email at HolaBoat will confirm that the request has been received and accepted.
If you request cancellation of the reservation within the time allowed by the Host, you'll get a refund of the amount paid net of fees paid in favour of HolaBoat for service costs.
For more details, please see our cancellation policy.

- How much time does a Host have to respond to my request?

24 hours after you sent your request, we send the Host an email to solicit their reply. We suggest you to send a request for reservation at least 48h in advance.
If a Host doesn't respond, consider contacting other Hosts.

Payments and reservations

- How do reviews work?

Reviews are the best way to build trust and a good reputation in the HolaBoat community, but also to tell the community about your experience.
After completion of the experience, you will receive an email to leave a review on the Host who you have shared the on board experience with.

- Is HolaBoat secure?

HolaBoat is a platform based on trust and transparency. You can learn more about the owners through their profiles. In addition, you can use our messaging system to contact the owners and ask for more details about the listings you are interested in.
All payments made on HolaBoat are made on a secure server and all the financial details are sent via encrypted protocol to the payment system, without any third-party access.

Reliability and security

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